Shipping Policy
Shipping Policy
Last Updated: September 4, 2025
At BOOSTLIVE, we’re committed to delivering your orders quickly, securely, and with care. Our goal is to provide a smooth and reliable shipping experience from the moment you place your order until it arrives at your doorstep. Please review our shipping policy below for all the important details.
Order Cut-Off Time
Orders placed by 2:00 PM (GMT) on business days are processed the same day. Orders received after this time will be processed on the next business day.
Handling Time
All orders are prepared and dispatched within 1–2 business days (Monday to Friday) from the time of purchase.
Transit Time
Once shipped, deliveries typically take 0–9 business days (Monday to Friday), depending on your location.
Total Delivery Time
From placing your order to receiving it, the total delivery time is generally 1–11 business days.
Shipping Fees
We are proud to offer free standard shipping on all orders. At BOOSTLIVE, we cover delivery costs to make your shopping experience as seamless as possible.
Shipping Method
We currently offer free shipping across:
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States.
Secure Packaging and Handling
All orders are packaged with care and handled with attention to detail to ensure they arrive in perfect condition.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
Use this number to track your shipment on our website’s tracking page.
Please allow 24–48 hours for tracking updates to appear.
Order Cancellations and Refunds
Orders canceled before shipment are eligible for a full refund, as described in our [Returns & Refund Policy]. Refunds are processed within 7 business days, depending on your payment method.
Undeliverable Packages
If your package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment.
⚠️ BOOSTLIVE is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
If you experience a delivery issue, please contact our support team for assistance.
By placing an order with BOOSTLIVE, you agree to the terms outlined in this Shipping Policy.
Contact Us
Trade Name: BOOSTLIVE
Email: support@boostlive.com
Phone: +44 7400 714333 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: BOOST LIVE LIMITED, Building 4, Chiswick Park, Chiswick High Road, London, United Kingdom, W4 5YE
Company Information
Company Name: BOOST LIVE LIMITED
Company Number: 16694091